Conflict Resolution

As a security officer your job responsibilities will often cause you to come into contact with the public. Remaining calm and professional will ordinarily make these encounters stress free. However, occasionally the situation may result in a conflict between you and another person. Your goal in dealing with people is to persuade them to gain voluntary compliance. In order to do this, you have to get them to do what they originally did not want to do. The best way to gain their cooperation is through the use of effective professional language.