L3 – 4.5 Best Practices for Radio Communication

4.5 Best Practices for Radio Communication

A two-way radio is a radio that can both transmit and receive. Using two-way radios to communicate in and around industrial sites of buildings saves workers time and is a practical solution for communication, especially in areas where other means of communication are almost impossible.

Most security companies have the security officer wear an earpiece and a microphone so others in close proximity cannot hear the communication transmitted.

You should verify at the beginning of your shift that your radio is functioning and has a full battery charge. This is important so you are not caught without a means of communication during an emergency.

You should always be professional, clear, and precise when talking on the radio. It is important that you remain calm at all times, especially while communicating on the radio. There are two main reasons for this:

  • When you’re agitated, you are less likely to communicate clearly and effectively.
  • When you get excited, this will inadvertently cause a domino effect for others around you to get excited as well. Try to ground yourself through controlled breathing or other applicable means. This elevated state can devolve into chaos very quickly.

To help avoid these problems, you should always try to think about what you are going to say before you say it. This will ensure your thoughts are organized, you are not rambling, and you are not communicating in a panicked manner.

Always listen before you key your microphone to communicate. If someone else is talking on the radio, neither your transmission nor their transmission will go through. You should always attempt to be courteous to others.