L3R – 8.5 Benefits of Conflict Resolution

Benefits of Conflict Resolution

Achieving conflict resolution by following the CDM is helpful in a wide range of events. It will be especially valuable in helping you manage those critical incidents you are trying to impact the most—i.e., situations involving subjects who either are unarmed or have an edged weapon, rock, or similar weapon. It can also be beneficial with incidents involving persons who are experiencing a mental health crisis or who are behaving erratically because of a developmental disability, a mental condition (such as autism), substance abuse, or other conditions.

These skills are critically important when you are called on to respond to especially difficult, complex, or high-risk incidents. Security officers who have used decision models speak of developing “muscle memory” in making critical decisions through everyday practice.

There are benefits to using the CDM, including that it:

  • Organizes the decision-making process;
  • Assists you in making better decisions;
  • Helps you make better decisions up front—a reminder to not skip crucial steps in decision-making and to continually re- evaluate the situation; and
  • Helps to explain your decisions later on—to supervisors, investigators, and in court, which lends credibility to your testimony.