The Public

Types of people

There are two basic types of people you will encounter through work. The first will respond to your authority and request by complying readily. The other type will challenge you. They do not routinely respond to authority. They are not rule followers. They will ask, “Why?” 

Respect

Both types of people deserve your respect. You always begin any dialogue where you are seeking voluntary compliance by issuing a request. You do not demand but ask the person.